Refund policy

Overview

City Of Gadgets operates this store and website to provide customers with a reliable and secure shopping experience. This Return & Refund Policy explains the terms under which returns and refunds are accepted when you purchase products from our store.

Eligibility for Returns

We only accept returns under specific conditions to maintain product quality and fairness. A return is only possible if the product received is defective or damaged.

To qualify for a return:

  • The product must be defective at the time of delivery
  • The issue must be reported within 24–48 hours of receiving the parcel
  • Clear proof (photos or video) of the defect must be provided

Non-Returnable Conditions

Returns or refunds will not be accepted in the following cases:

  • Change of mind after purchase
  • Wrong item ordered by the customer
  • Minor issues that do not affect product functionality

Return Process

To request a return, customers must contact our support team with complete details.

Provide:

  • Order information
  • Description of the defect
  • Photo or video evidence

Contact us at:

Our team will review your request and guide you through the return procedure.

Refund Policy

Once the returned product is received and inspected:

  • If the product is confirmed defective, we will offer a refund or replacement
  • Refunds will be issued via the original payment method or an agreed alternative

Processing Time

  • Return verification: 2–3 business days
  • Refund processing: 5–7 business days after approval

Important Notes

  • Products must be returned in their original condition and packaging
  • We reserve the right to reject a return if the conditions are not met
  • This policy is subject to applicable laws and regulations

Contact Information

For any questions regarding returns or refunds, please contact:

City Of Gadgets Support Team

We are committed to handling all return and refund requests in a transparent and professional manner.